SHIPPING & RETURNS

DELIVERY INFO

 

At this moment we provide DHL Express Delivery.

You will receive your purchase in 2-3 working days after your order has been placed if you choose DHL Express .

Shipping cost within the EU is EUR €25.00.

Shipping cost outside the EU is EUR €29.00.

 

EXCHANGE & RETURNS

If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your exchange or return. Schedule your collection by contacting customercare@sofroniev.eu and have your items sent back to us.

Please contact us at customercare@sofroniev.eu to start your exchange or return process.

Shipping is complimentary on all exchanges, although customers outside the EU might be responsible for taxes and duties.

Shipping for returns will be charged, the cost within the EU is 25 euros and outside the EU 29 euros.

 

 

CANCELLATIONS AND REFUNDS

 

 

If you would like to cancel your order, you must notify Customer Care within 24 hours of placing the order. Simply write to website Messenger, Whats app, Viber to number +359 889588533 internationally, from 9am-5pm GMT, Monday to Friday or email customercare@sofroniev.eu . We are confident that you will love being the first to know about “Sofroniev” news however, you may cancel your subscription at any time by notifying Customer Care. If there are more than 2 issues outstanding, the remaining balance will be refunded to you via the original payment method. Please note, it can take up to 10 working days for refunds to appear in your account. Refunds for gift subscribers will be issued to the purchaser.

 

 

Please make sure your items are returned new and unused. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Please try on your shoes on a carpet or similar platform, as our soles are very delicate and can be scratched easily. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping. Items that do not meet our policy will not be accepted and will be sent back to you.

Please follow the steps below to return your purchase:

  1. Email us at customercare@sofroniev.eu to clarify whether you wish to exchange or return items. Please do not ship your exchange/return back without our authorisation, as it will not be processed.
  2. Confirm a convenient address, time and telephone number in order for us to generate a pick up label.
  3. Please print out your pick up label. DHL will get in touch with you in order to make arrangements at your convenience.
  4. Remove all previous labels and attach the new printed pick up label to your package.
  5. Once we receive and examine the items, your refund will be credited to the original payment method.
  6. Exchanges are free of charge and the cost of return will be deducted from your refund.

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

 

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of return will be deducted from your refund.

 

ITEMS ON SALE

At this moment items on SALE cannot be refunded and cannot be purchased with any additional discount. Please bare in mind, delivery will be delayed during SALE period.

 

NON-REFUNDABLE COSTS

 

Original shipping costs are non-refundable. Items purchased through Gift Cards vouchers cannot be refunded.